{"id":5548,"date":"2023-06-07T00:00:00","date_gmt":"2023-06-07T00:00:00","guid":{"rendered":"http:\/\/bpddev2.uk\/clients2023\/metro\/engaged-metro-team-drive-customer-focus\/"},"modified":"2024-02-02T08:59:09","modified_gmt":"2024-02-02T08:59:09","slug":"engaged-metro-team-drive-customer-focus","status":"publish","type":"post","link":"http:\/\/bpddev2.uk\/clients2023\/metro\/news\/engaged-metro-team-drive-customer-focus\/","title":{"rendered":"Engaged Metro team drive customer focus"},"content":{"rendered":"\n<p><strong>Quarterly staff engagement surveys, together with international exchanges are helping us to create a better work place, with the most positive culture, while reducing staff turnover and increasing productivity. In building a better work environment, we are enhancing customer relationships, with fulfilled employees that are our best advocates.<\/strong><\/p>\n\n\n\n<p>When we are truly engaged at work we become more&nbsp;energised and effective, often going beyond what\u2019s expected of us and positively influencing those around us, which includes both colleagues and customers.<\/p>\n\n\n\n<p>Employee engagement directly impacts business operations and performance, but it also helps leaders\u00a0understand their employees&#8217; needs, as well as identifying ways to improve morale and create better work environments, to better serve their customers.<\/p>\n\n\n\n<p>Good employee survey response rates are between 70-80%, while anything above 90% is considered exceptional (source; PeopleInsight). Metro\u2019s latest staff engagement survey achieved a 95% response rate.<\/p>\n\n\n\n<p>Aggregated across eight work-related areas and 19 topics, Metro feedback ranked above industry benchmarks in every recorded area, with overall engagement scores 16% above benchmark and teamwork scores that are almost 50% above benchmark.<\/p>\n\n\n\n<p>Site visits &#8211; and particularly international trips &#8211; provide insight, context, and understanding that cannot be achieved at the desk, and employees who know that management is concerned about them as a whole person are more productive, satisfied, and fulfilled, and satisfied employees mean satisfied customers.<\/p>\n\n\n\n<p>Management, team leaders and operational staff from our new Chennai office have spent time at our Birmingham Global HQ, with three groups joining their UK colleagues for training and collaboration.<\/p>\n\n\n\n<p>At the same time UK personnel have been embedded in India, to provide systems training, with further tranches following in the summer, to share best practice, insight and understanding.&nbsp;<\/p>\n\n\n\n<p><strong>Paul Moss, Metro\u2019s Head of HR, \u201cRegular anonymous staff surveys help us to track and\u00a0understand what our employees need, as well as identifying ways to improve morale and create a better work environment. Our engaged team work harder because they like what they do and really do care about customers, consistently going \u2018above and beyond\u2019 to ensure our clients have a great experience.\u201d<\/strong><\/p>\n\n\n\n<p><strong>\u201cWith 61 dedicated professionals now stationed in our Chennai office, our overseas colleagues have become an integral part of our service provision across various areas. Their presence allows us to provide round-the-clock coverage and assistance, ensuring uninterrupted support to our valued clients.\u201d<\/strong><\/p>\n\n\n\n<p><strong>\u201cBy nurturing a global network of talented individuals, we are proud to expand our reach and deliver exceptional service worldwide. This collaborative approach exemplifies our commitment to delivering unparalleled value and support to our customers, now and in the future.\u201d<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quarterly staff engagement surveys, together with international exchanges are helping us to create a better work place, with the most positive culture, while reducing staff turnover and increasing productivity. In building a better work environment, we are enhancing customer relationships, with fulfilled employees that are our best advocates. When we are truly engaged at work [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":4764,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[62],"tags":[],"class_list":["post-5548","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-metro"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.9.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Engaged Metro team drive customer focus - Metro<\/title>\n<meta name=\"description\" content=\"Metro employee feedback ranked engagement scores 16% above benchmark and teamwork scores that are almost 50% above benchmark.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Engaged Metro team drive customer focus - Metro\" \/>\n<meta property=\"og:description\" content=\"Metro employee feedback ranked engagement scores 16% above benchmark and teamwork scores that are almost 50% above benchmark.\" \/>\n<meta property=\"og:url\" content=\"http:\/\/bpddev2.uk\/clients2023\/metro\/news\/engaged-metro-team-drive-customer-focus\/\" \/>\n<meta property=\"og:site_name\" content=\"Metro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/MetroShippingLife\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-07T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-02T08:59:09+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/bpddev2.uk\/clients2023\/metro\/wp-content\/uploads\/2024\/02\/Engagement.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"1125\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Paul Kelly\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@MetroShipping\" \/>\n<meta name=\"twitter:site\" content=\"@MetroShipping\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Paul Kelly\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"http:\/\/bpddev2.uk\/clients2023\/metro\/news\/engaged-metro-team-drive-customer-focus\/#article\",\"isPartOf\":{\"@id\":\"http:\/\/bpddev2.uk\/clients2023\/metro\/news\/engaged-metro-team-drive-customer-focus\/\"},\"author\":{\"name\":\"Paul Kelly\",\"@id\":\"http:\/\/bpddev2.uk\/clients2023\/metro\/#\/schema\/person\/6cd6252b887c1bc070fc68624f421a98\"},\"headline\":\"Engaged Metro team drive customer focus\",\"datePublished\":\"2023-06-07T00:00:00+00:00\",\"dateModified\":\"2024-02-02T08:59:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"http:\/\/bpddev2.uk\/clients2023\/metro\/news\/engaged-metro-team-drive-customer-focus\/\"},\"wordCount\":432,\"publisher\":{\"@id\":\"http:\/\/bpddev2.uk\/clients2023\/metro\/#organization\"},\"articleSection\":[\"Metro\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"http:\/\/bpddev2.uk\/clients2023\/metro\/news\/engaged-metro-team-drive-customer-focus\/\",\"url\":\"http:\/\/bpddev2.uk\/clients2023\/metro\/news\/engaged-metro-team-drive-customer-focus\/\",\"name\":\"Engaged Metro team drive customer focus - 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