{"id":5349,"date":"2022-01-27T00:00:00","date_gmt":"2022-01-27T00:00:00","guid":{"rendered":"http:\/\/bpddev2.uk\/clients2023\/metro\/telling-us-what-you-need-we-are-the-solution-not-part-of-the-supply-chain-problem\/"},"modified":"2024-02-02T08:58:10","modified_gmt":"2024-02-02T08:58:10","slug":"telling-us-what-you-need-we-are-the-solution-not-part-of-the-supply-chain-problem","status":"publish","type":"post","link":"http:\/\/bpddev2.uk\/clients2023\/metro\/news\/telling-us-what-you-need-we-are-the-solution-not-part-of-the-supply-chain-problem\/","title":{"rendered":"Telling us what you need – we are the \u2018solution\u2019 not part of the supply chain \u2018problem!’"},"content":{"rendered":"\n

Delivering great service and exceeding your expectations is our continuous focus and commitment, but we need your feedback to give us the insights and understanding to drive future initiatives and remain a totally customer orientated business.<\/strong> Hopefully you will agree \u2013 we do this rather well and always proactively.<\/strong><\/p>\n\n\n\n

Quality, efficiency, service, creative solutions and reliability are the issues that we want to measure, when we consider customer satisfaction, which is why an overall score of 92% in our latest survey is a satisfying basis to continue building on. Our desire is 100% – but even we find that ambitious.<\/p>\n\n\n\n

Finding and converting new customers takes time and resource and even more of the same to develop the collaborative relationship that delivers real and consistent value. A partnership in fact as we see it, is an extension of your own business and strategic aspirations.<\/p>\n\n\n\n

Our objective is to build long-term, mutually-rewarding relationships, built on understanding and respect, so that you can focus on growing your business whilst Metro manage your supply chain and logistics. And much more, whilst reducing unnecessary costs within your global freight platform.<\/p>\n\n\n\n

Customer retention starts with satisfaction and a simple way of measuring this is with regular customer satisfaction surveys, that show us what we\u2019re getting right and wrong, so we can address any shortcomings promptly, to recover customer confidence.<\/p>\n\n\n\n

The customer satisfaction survey is not only an excellent tool to support customers, it can highlight issues that should be immediately addressed and help us differentiate the Metro brand from our competitors.<\/p>\n\n\n\n

Consistently creating customer satisfaction helps us stand out from the competition and encourages recommendation, rather than negative feedback, which can be so damaging in the digital age.<\/p>\n\n\n\n

Satisfied and loyal customers are our complete focus because your continued support has been the most important factor in our continued growth over the last four decades.<\/p>\n\n\n\n

We understand how busy our customers are, which is why we make our customer satisfaction surveys so quick and easy to complete. Our latest version comprises just six questions and can be completed in just a few seconds. <\/p>\n\n\n\n

Please do take time to interact with us and provide your valued feedback \u2013 it is essential and you receive our latest 2022 calendars as a \u2018thank you\u2019 for your assistance and contribution.<\/strong><\/p>\n\n\n\n